TaskPulse help area

    Account model · explained plainly

    Plans, Seats & Team Access

    Understand what a seat means, how roles set boundaries, and why a customer record is different from an authenticated team member. This guide explains the approved baseline without inventing current account state.

    Keep identity, relationships, and access in their proper lanes.

    TaskPulse uses separate concepts so an owner can understand who can sign in, what that person may do, and which records describe the business relationship. That separation supports clearer decisions and more useful audit history.

    One person, one login

    A seat belongs to an authenticated person. Shared credentials make responsibility difficult to review.

    Role sets the boundary

    A role and Access Profile describe permitted work after authentication exists. They do not create a login by themselves.

    Records describe relationships

    Customers, contacts, vendors, leads, and Workforce records can exist without becoming authenticated members.

    Included seats are visible before live billing.

    These are the same plan and seat rules used by Pricing. Enterprise remains custom, and the add-on rate is a baseline for future account-specific billing.

    Core depth

    Starter

    Core capability depth.

    Monthly
    $65
    Included seats
    1
    Annual option
    $650/year, equivalent to $54.17/month. Two months free.

    Additional seats use the $12/user/month baseline.

    Advanced depth

    Professional

    Advanced capability depth.

    Monthly
    $115
    Included seats
    3
    Annual option
    $1,150/year, equivalent to $95.83/month. Two months free.

    Additional seats use the $12/user/month baseline.

    Full depth

    Business

    Full capability depth.

    Monthly
    $199
    Included seats
    5
    Annual option
    $1,990/year, equivalent to $165.83/month. Two months free.

    Additional seats use the $12/user/month baseline.

    Enterprise depth

    Executive

    Enterprise capability depth.

    Monthly
    $349
    Included seats
    10
    Annual option
    $3,490/year, equivalent to $290.83/month. Two months free.

    Additional seats use the $12/user/month baseline.

    Custom depth

    Enterprise

    Custom

    Custom capability depth.

    Monthly
    Custom
    Included seats
    Custom
    Annual option
    Custom annual terms.

    Additional seats use the $12/user/month baseline.

    Illustrative planning example: $115 Professional plus 2 additional seats at $12 each equals $139 per month before any future account-specific billing terms.

    The approved baseline includes a 14-day trial and fixed annual totals. Annual totals represent two months free compared with twelve monthly payments. Final inclusions, taxes, setup fees, and cancellation terms remain subject to confirmation.

    The words behind the account model.

    Subscription

    Start with the commercial baseline

    Plans describe capability depth and a baseline number of authenticated seats.

    Subscription

    Trial and billing basics

    The approved baseline includes a 14-day trial with monthly or annual billing options.

    Annual billing uses each plan's fixed annual total, with two months free compared with twelve monthly payments. Taxes, setup fees, cancellation terms, and final inclusions remain subject to confirmation.

    • The public Pricing page opens managed account creation, not a payment checkout.
    • This public help area is read-only. It does not read or change a customer's billing account, collect payment, or expose private account data. A verified Business Owner with a selected Business can request a private server subscription refresh in the Owner Portal. When that refresh truthfully confirms no customer or no active/trialing subscription, the owner can start an approved private recurring Checkout session. Enterprise is custom and has no self-serve checkout.

    Subscription

    Upgrade and downgrade implications

    A plan change can change capability depth and the seat baseline attached to the plan.

    Conceptually, an upgrade can add included seats and deeper capability access. A downgrade needs a review of people and capabilities first, so an owner is not surprised by a seat or permission change.

    • The future account flow should show the affected seats and capabilities before confirmation.
    • No upgrade, downgrade, cancellation, refund, or billing mutation is connected in this slice.

    Seats

    Separate people from business records

    Seats measure authenticated people, while customers and contacts describe relationships.

    Seats

    What is a seat?

    A seat is one person with authenticated TaskPulse access and one accountable login.

    One person should use one login. That keeps responsibility, account access, and future audit history attached to the right human.

    • Included seats are a public plan baseline. The public Help page does not display private account usage; the Owner Portal can show it only when the plan and accepted Workspace membership data are trusted.
    • Additional seats use the approved $12/user/month baseline when the member and billing model is connected.

    Seats

    Customer, contact, vendor, and lead records

    A customer, contact, vendor, or lead is a relationship record. Saving an email does not turn that person into an authenticated member.

    Relationship records can help a business remember who it serves or works with. They can exist without an internal account, workspace membership, role, or permission.

    • A customer record is not an invitation.
    • A contact email is contact information, not proof of authenticated access.

    Seats

    Invitations and member removal, with clear boundaries

    A verified Business Owner can send a tokenized invitation to a selected active Workspace. After managed sign-in and normal production identity setup, the invitee can explicitly accept when the Business, Workspace, plan, and seat checks pass. Pending invitations do not consume a seat.

    A verified owner can choose an active Workspace, assign a Work Role, Access Profile, and Office scope, confirm a trusted included-seat allowance, and send a tokenized invitation privately. Pending invitations do not consume a seat. After managed sign-in and normal production identity setup, the invitee can explicitly accept when the Business, Workspace, plan, and seat checks pass. Full or unknown allowances block membership creation without a charge, and member offboarding is still a later workflow.

    • The Owner Portal can create, list, and revoke pending invitations. The secure invitation value is sent by email and never shown in the portal.
    • This public Help page never displays private invitation rows or account-specific counts.
    • No member can be added or removed from this public help page. Live invitation acceptance now checks the invited email, production identity, Business, Workspace, plan, seat allowance, and audit boundary. Paid-seat confirmation or activation and offboarding remain deferred.

    Permissions

    A role sets boundaries, a seat enables sign-in

    TaskPulse keeps billing identity and authorization concepts separate.

    Permissions

    Role versus seat

    A role describes what someone does. A role does not create a login or consume a seat by itself.

    A seat answers, “Can this person authenticate into the account?” A role answers, “What may this authenticated person see or do?” Both decisions should be explicit.

    • A role should not be inferred from a person's name, email domain, or customer status.
    • Holding a seat does not automatically make someone an owner or grant every capability.

    Permissions

    Workforce records versus authenticated members

    Workforce currently records responsibilities without creating account access.

    The owner-managed Workforce directory can describe a person's work role, access profile, status, and assigned Office scopes. Current records do not create login accounts, invitations, workspace membership, billable seats, or authority grants.

    • Workforce is useful context for planning a future member decision.
    • The current server boundaries and record semantics stay unchanged by this help layer.

    Temporary Access

    Keep short-lived access visibly different

    Temporary Access is a bounded preview grant, not a permanent team seat.

    Temporary Access

    Expiration, revocation, and audit

    Temporary Access is a time-bounded, owner-controlled grant. It expires or can be revoked, and it is not a permanent team account.

    The current Temporary Preview foundation records an owner decision, a reason, a server-derived expiration, and lifecycle audit history. A grant can expire or be revoked, and the record remains available for review.

    • Temporary Preview does not create a recipient account, invitation, Workforce record, or permanent seat.
    • Its safe scope is limited to the public product experience and does not grant production authority.

    Security

    Make access explainable

    One person per login and explicit boundaries make account access easier to review.

    Security

    Security and auditability

    Access should be attributable, scoped, time-bounded when needed, and reviewable later.

    TaskPulse treats identity, Business ownership, Workspace membership, Workforce records, Temporary Access, roles, and capabilities as separate concepts. Separating them reduces accidental access and gives an owner a clearer account of why access exists.

    • The private Owner Portal records invitation creation and pending revocation while preserving safe history. Invitee acceptance now creates one scoped Workspace membership only after managed sign-in, production identity, plan, seat, and audit checks. Role changes, paid-seat changes, and member removal still need their connected workflows.
    • This page makes no claim that every future permission or billing workflow is already live.

    Find the answer before you make an access decision.

    Search by plan, seat, role, customer, Workforce, Temporary Access, or security. Answers stay within the current foundation boundary.

    17 answers shown.

    Help category

    Subscription

    What does the 14-day trial mean?
    The approved commercial baseline includes a 14-day trial. Public Pricing CTAs open managed account creation, and this public help page is read-only: it does not collect payment or expose private account data. After selecting a Business, a verified owner can use the private Owner Portal to request a server refresh. When the server confirms no customer or no active/trialing subscription, the owner can start an approved private recurring Checkout session. Enterprise is custom and has no self-serve checkout.
    How does annual billing work?
    Annual billing uses each plan's fixed annual total. Those totals represent two months free compared with twelve monthly payments. Taxes, setup fees, cancellation terms, and final inclusions still need confirmation.
    Can I change my subscription from this page?
    No. This public help page is read-only. It does not display your private subscription snapshot, collect payment, start checkout, upgrade, downgrade, cancel, refund, or confirm a paid seat. After selecting a Business, a verified Business Owner can use the private Owner Portal to request a server subscription refresh. When the server truthfully confirms no customer or no active/trialing subscription, the owner can start an approved private recurring Checkout session. When the plan match and membership query are trusted, the private readout can show accepted Workspace membership usage, including the owner once. The Owner Portal can also send, review, and revoke pending tokenized invitations for a selected active Workspace after a trusted included-seat check. Pending invitations do not consume a seat. After managed sign-in and production identity setup, an invitee can explicitly accept when the invited email, Business, Workspace, plan, seat allowance, and audit checks pass. Full or unknown allowances block membership creation without a charge. The public page never exposes invitation rows or other account state. Upgrades, downgrades, cancellations, refunds, renewal lifecycle management, paid-seat confirmation or activation, Customer Portal access, and member offboarding remain deferred.

    Help category

    Seats

    What is a seat?
    A seat is one person with authenticated access to the TaskPulse account. One person should use one login so access and future audit history stay attributable.
    How many included seats does each plan have?
    The baseline is Starter 1, Professional 3, Business 5, Executive 10, Enterprise Custom. These are public plan rules, not private account state. The Owner Portal can show accepted Workspace membership usage only after it safely resolves both the plan and the membership source.
    Can a Business Owner send a team invitation?
    Yes. A verified Business Owner can privately send, review, and revoke a tokenized invitation for a selected active Workspace after TaskPulse confirms an exact plan and trusted included-seat allowance. Pending invitations do not consume a seat. After managed sign-in and normal production identity setup, the invitee can explicitly accept when TaskPulse confirms the invited email, active Business and Workspace, exact plan, trusted seat allowance, and audit checks. Full or unknown allowances block membership creation without a charge. This public Help page shows no private invitation rows or account-specific counts.
    What is the additional-seat rate?
    The approved baseline is $12 per additional user per month. It is a planning rule in this slice, not a charge or a current account quote.
    Do customers, contacts, vendors, or leads use seats?
    No. Those are relationship records. A saved contact or customer email does not create an authenticated member, invitation, role, workspace membership, or billable seat.

    Help category

    Permissions

    Is a role the same as a seat?
    No. A seat describes authenticated access for a person. A role describes that person's responsibilities and permission boundary after access exists.
    How should roles and permissions work?
    The owner should assign a role deliberately, and the system should enforce capabilities within the right Business, Workspace, Office, and authority boundaries. A role should never be inferred from an email address alone.
    Does a Workforce record create a team member?
    No. Current Workforce records are owner-managed responsibility records. They do not create login accounts, invitations, authenticated membership, billable seats, or authority grants.

    Help category

    Temporary Access

    Is Temporary Access a team seat?
    No. Temporary Access is a bounded preview grant. It is separate from a permanent member account and does not create a paid seat, Workforce record, invitation, or production authority.
    How long does Temporary Access last?
    The current foundation stores a server-derived expiration for each grant. The owner chooses from the available bounded durations, and the server enforces expiration when the grant is refreshed or used.
    Can an owner revoke Temporary Access?
    Yes, the current grant foundation supports owner-controlled revocation and retains the audit record. A revoked grant cannot be reused as a permanent account or seat.

    Help category

    Security

    Why does TaskPulse use one person per login?
    Individual logins make responsibility clear. They help an owner understand who had access, which role applied, and when an access decision changed. Shared credentials make that history unreliable.
    What should happen when a member is removed?
    A live member flow should stop that person's authenticated access, preserve relevant business records, and retain an audit trail for the invitation, role, seat, and removal decisions. That workflow is not connected in this slice.
    Are live permissions and seat audits available now?
    The existing private Workforce and Temporary Preview foundations keep their current server-side boundaries and audit behavior. A verified Business Owner can also request a private server subscription refresh for a selected Business in the Owner Portal. When that refresh truthfully confirms no customer or no active/trialing subscription, the owner can start an approved private recurring Checkout session. When trusted, that private snapshot counts the verified owner and accepted Workspace members only. The Owner Portal can send, review, and revoke pending tokenized invitations for a selected active Workspace, and pending invitations do not consume seats. After managed sign-in and production identity setup, an invitee can explicitly accept when the invited email, Business, Workspace, plan, seat allowance, and audit checks pass. This public page never shows the private count or invitation rows. Upgrades, downgrades, cancellations, refunds, renewal lifecycle management, paid-seat confirmation or activation, Customer Portal access, and member offboarding remain deferred here.